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 My dining reservations are gone?!?

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ChansSurprise
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Join date : 2010-08-30
Location : Texas
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PostSubject: My dining reservations are gone?!?   Tue Oct 19, 2010 2:53 pm

Ok, ANNOYED cannot begin to describe my current state. We leave in two days and I went on the WDW website to print all the final stuff. Now I woke up before the earth and made my ADRs 180 days out and periodically went and verified that they were there. And today three of them are GONE: Plaza, Le Cellier and Mama Melrose.


There were some 'system glitches' in their latest upgrade and they are doing what they can, but what I was told was that the CMs are 'researching' but there's no guarantee that we will be accomodated. Mad
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Buzz2001
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PostSubject: Re: My dining reservations are gone?!?   Tue Oct 19, 2010 3:03 pm

Do you have the conf #'s? I would call and speak to someone to see if they are still in the system and complain if they are not. Squeaky wheel gets the grease. Good luck!!

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ChansSurprise
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PostSubject: Re: My dining reservations are gone?!?   Tue Oct 19, 2010 3:08 pm

Yes I called with the confirmation numbers -- That's when I was told about the latest 'system enhancements'. The CM directed me to speak to the concierge when I arrive to see if it's either been worked out on it's own, or if there's anything they can do.
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Buzz2001
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PostSubject: Re: My dining reservations are gone?!?   Tue Oct 19, 2010 3:25 pm

WOW! That's sounds like they are pushing it off to the resort who is going to have difficulty finding you ADR's with no notice. I hope it all works out before you get there.

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Phillymommy
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PostSubject: Re: My dining reservations are gone?!?   Thu Oct 28, 2010 6:17 pm

I had the same problem with my reservations for our trip in December. I was missing 3 of 7. After I picked myself up off the floor, I called the number listed. When I called with my confirmation #'s they were able to access them. They told me due to the "system glitch" they were unable to be viewed online, but were still there. Maybe call again and see if you get someone more helpful. Fingers crossed for you!
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Phillymommy
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PostSubject: Re: My dining reservations are gone?!?   Thu Oct 28, 2010 7:11 pm

OK, just saw that you already left...hope it worked out!
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