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 Disney DP at Pepper Market?

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incredibles
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PostSubject: Disney DP at Pepper Market?   Mon Sep 07, 2009 11:07 am

Here is a quote from someone's trip report from another site. They were at CSR 8/25-9/5.
Quote :
We ate at the Pepper Market on one stormy night where it didn't seem wise to swim or tour the parks. I didn't like the set up very much, but our server seemed good with the kids and the food was pretty good (and very good for counter-service... I had the steak ranchero, DH had the pulled pork). Tip was not included on the dining plan for us.


I'm confused!! Question I thought that tips at PM were included if you used the dining plan...Can someone clarify this?

then she went on to say:

Quote :
I was standing next to my husband, and he asked me "tip is included, right?", and I said "yes", but the man overheard and said, "no, it's not", so we paid one. If my husband hadn't said anything, I doubt we would have paid anything. Maybe we got taken, I don't know for sure.


Any thoughts on this?

edith
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Buzz2001
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 07, 2009 1:07 pm

Its my understanding that tips are included in the DDP at the Pepper Market. That 10% is shared among the staff at the PM, chef's included. Some servers may tell guests that the tips are shared (or not included) in hopes that they leave extra on the table solely for them.

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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 07, 2009 6:02 pm

We ate at the Pepper Market twice during our stay. The first time, the tip was not mentioned as we were seated and we didn't leave anything as we were on the DDP and understood it to be included.

During our second visit, we were a little stressed (it was almost 10pm and we had just returned from the ER with our 4 year old) but was we were being seated the server asked if we were on the plan and when I said yes, he stated what I understood to be the tip was not included ( was tired and he had an accent so I wasn't 100%).

When DH sat, I brought this up and his immediate response was "how can you tip 10% when we don't know the charge yet?" Good point. When we were finished, I brought the cards up and inquired of the cashier about the tip and was again told that it was not included and that if we wanted to leave something that was up to us.

Thinking back, I have a feeling that it was probably simply the employees working that night looking to have a little extra to share. Everything I have read indicates it is included.

Now I'm debating alerting the resort (although I didn't get the servers name; I do remember the date and time).
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incredibles
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 07, 2009 6:22 pm

Where's our CSR concierge, John? Do you think he could shed some light on this subject for us?

edith
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PostSubject: Re: Disney DP at Pepper Market?   Fri Sep 11, 2009 1:52 pm

He had some issues with home repairs so I'm hoping he gets back soon. I hope everything is okay.

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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 21, 2009 11:15 am

I was at the CSR back in July...we ate at the Pepper Market multiple times.


The 10% was included on the DDP...and if we had a particularly nice server we would leave a little at the table as well.
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 21, 2009 12:39 pm

confused This is so confusing I've heard reports of some people being told the 10% was included with DDP and others being told it wasn't. I'd rather know one way or the other. I will ask when we check in if I am not too jetlagged to remember.
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 21, 2009 2:28 pm

loadsapixiedust wrote:
confused This is so confusing I've heard reports of some people being told the 10% was included with DDP and others being told it wasn't. I'd rather know one way or the other. I will ask when we check in if I am not too jetlagged to remember.
The tip is included in the DDP. I assume it is also in the QSDP. As I stated before, some of the CM's may try to get you to leave more on the table by saying its not but it is. Leaving more on the table is your call if you feel the service warrants an additional amount over the 10% shared tip.

The tips are shared among all the PM CM's, including the chefs so the servers may feel slighted.

The tip is already included when you pay at the register and if you are using DDP credits, they don't ask you for tip money at the register.

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trennr
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 21, 2009 3:22 pm

Admin wrote:
loadsapixiedust wrote:
confused This is so confusing I've heard reports of some people being told the 10% was included with DDP and others being told it wasn't. I'd rather know one way or the other. I will ask when we check in if I am not too jetlagged to remember.
The tip is included in the DDP. I assume it is also in the QSDP. As I stated before, some of the CM's may try to get you to leave more on the table by saying its not but it is. Leaving more on the table is your call if you feel the service warrants an additional amount over the 10% shared tip.

The tips are shared among all the PM CM's, including the chefs so the servers may feel slighted.

The tip is already included when you pay at the register and if you are using DDP credits, they don't ask you for tip money at the register.

Exactly...and I had the QSDP.

Just hand them your cards...and then your Room Key and say Dining Plan.

Pepper Market is probably the best Counter Service place you'll find in WDW.
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PostSubject: Re: Disney DP at Pepper Market?   Mon Sep 28, 2009 9:02 am

I asked at the register one night, and was told it wasn't included (by the cashier and the fellow standing next to her, who appeared to be more senior). The problem was, I had no cash, and couldn't leave anything on the table. They told me there was no way I could leave it with my KTTW card, even though I had it linked to a CC. I felt badly, but couldn't do anything. It's very confusing, I agree. We only "ate in" a couple of times, and did take out breakfast a few times; I tried to leave a few dollars if I had it, but it does seem from reports like it should be covered at some level, even if the servers don't always provide the same answer.
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