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kathiep
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Join date : 2009-08-13
Location : Toms River, NJ
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PostSubject: Reservation system upgrade   Sat May 14, 2011 2:38 pm

It's that time again - our trip is coming up....(98 days to go ) and DH & I start to tweak our plan.

So we were talking this morning after DS's soccer game (they lost Sad but DS had some great saves in goal) and DH & I decide to attempt to add a day to our package.

I called Disney when we got home and spoke with a very nice CM who explained that the reservation system for packages and room only reservations was down due to an upgrade and it would be best to call back tomorrow or possibly tonight after 6.

I inquired as to what the upgrade was - she believes the upgrade is adding The Art of Illustration resort as they are ready to begin taking reservations for it.

What I found extremely odd though was that they would allow an upgrade to occur that seems to completely shut down their system from accepting new reservations for what seems to be @ 24 hours. I'm not a computer system genius but I would imagine there should be some way to allow for the upgrade as well as allow them to continue accepting reservations.

Anyone else find this odd?
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Buzz2001
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PostSubject: Re: Reservation system upgrade   Sat May 14, 2011 3:52 pm

Sometimes you have to take things you hear from CRO reps with a grain of salt. You best bet would be to call back and see if you get the same answer from another phone rep.

I would find it odd that an upgrade of one resort would take a whole day to accomplish.

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Buzz2001
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PostSubject: Re: Reservation system upgrade   Sat May 14, 2011 3:56 pm

The online system is down as well. Maybe they are doing something like adding 2012 prices as well.

We are unable to process room or package reservations at this time. Please try again later. If you have general questions regarding a Walt Disney World® vacation, please feel free to contact us at (407) 939-7675. Guests under age 18 must have parent or guardian permission to call.

Although our system is unavailable at this time, you may purchase theme park tickets.

You can also visit our Vacation Package Guide to discover the many ways to enjoy a magical Disney vacation. And on our Resort Discovery page you can view information and rates for select Walt Disney World® Resort hotels.

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