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 Disney Testing New Resort Mug Technology

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Buzz2001
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PostSubject: Disney Testing New Resort Mug Technology   Tue Jul 12, 2011 9:58 am

Disney has always looked for ways to control the resort refillable mug program at its resorts across property. They may have decided it’s time to stop the abuse of guests who continually bring their mugs back to Disney resorts every visit. There is currently a new resort mug test taking place at the All Star Sport Resort End Zone Food Court. This test incorporates new software technology at the drink dispensers.

When you buy a new resort mug at the End-Zone Food Court it will have an RFID chip in it. When you use your mug at the soft drink dispenser it will read your mug’s RFID chip and dispense liquid into your mug. Soft drinks will only be dispensed provided your mug is valid. Your mug will remain valid for the length of your stay at the resort. Once your mug expires it will no longer be able to dispense soft drinks from the soft drink dispensers at the food court.

The new mugs at the All Star Sports Resort have the same “Let the Memories Begin” slogan on them, but are different colors than the current resort mugs at other resorts. If you purchase a regular soft drink cup it will be valid for a short length of time while you enjoy your meal. Additionally, if you just want a cup of ice or water any cup will work for those items.

There is no word how long this test will last or if it will spread across other Disney resorts. There appears to be a lot of questions swirling about how this technology works in certain drink dispensing situations like combining drinks, or if you spill some of your drink during dispensing. Apparently, there is a certain amount of time you have to wait after you’ve dispensed a drink with your refillable mug. Like any test period there will be adjustments made to make the program as fluent as possible.

How do you feel about this new program? Do you feel it will work? For more information about this drink dispensing technology visit validfill.com.

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PostSubject: Re: Disney Testing New Resort Mug Technology   Tue Jul 12, 2011 7:09 pm

I personally, like it. The abuse of this type of thing is what drives up costs. It never fails, when we are at the water parks, that someone will ask us to "borrow" our refillable mug (we buy one every year, and get the sticker for each visit) to fill their mugs.
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PostSubject: Re: Disney Testing New Resort Mug Technology   Wed Jul 13, 2011 9:29 am

Could this Become Disney’s Future Refillable Mug Technology?

Coca-Cola Freestyle machines, the latest in soda-fountain technology, are popping up across Florida. The touch-screen machines, which offer more than 120 variations of Coke-brand soft drinks, are already in use locally at nine Volusia County Burger Kings; a half-dozen Moes Southwest Grills in Orlando, Melbourne and Volusia County; a couple of Firehouse Subs (in Lake Mary and Daytona Beach); the AMC megaplex at Downtown Disney; and the Richters Burgers in Universal Orlando’s CityWalk complex.



Thirsty customers place their cups inside the machine, then choose from a variety of soda, sport-drink and water options on the touch screen. Some options include drinks that aren’t sold anywhere else, such as Coke with orange flavoring or Sprite with peach.

The machines are able to track which types of drinks are the best sellers and at what peak times, Redler said. The machines also submit work orders when refills are needed and alert Coke headquarters when something is wrong.

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PostSubject: Re: Disney Testing New Resort Mug Technology   Wed Jul 13, 2011 9:30 am

DD loves this machine at Moe's. She is always getting some weird combo drink.


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PostSubject: Re: Disney Testing New Resort Mug Technology   Wed Jul 13, 2011 5:25 pm

I have two thoughts on this matter.

If Disney goes with this new technology resort wide, why don't they come up with a way to add to my room key that I paid the $13.99 and just allow me to get drinks at my home resort for the length of my stay. Then people who split there stay won't have to worry about buying a second mug at the next resort.

Or

If people do not want to end up with 20 mugs over the years of visiting WDW, allow me to bring my mug back, charge me a reduced price ($6.99) and update my chip so that so that I can get drinks at my home resort for the length of my stay.

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PostSubject: Re: Disney Testing New Resort Mug Technology   Thu Jul 14, 2011 1:56 pm

Buzz2001 wrote:
I have two thoughts on this matter.


If people do not want to end up with 20 mugs over the years of visiting WDW, allow me to bring my mug back, charge me a reduced price ($6.99) and update my chip so that so that I can get drinks at my home resort for the length of my stay.
My thought exactly. DW and I live in Miami, and we go several times a year, usually for two or three days. This makes buying new mugs every trip expensive and wasteful. Renewing the chip (hopefully for less than $6.99 ) makes much more sense as an alternative. If you go once every few years that's one thing but several times a year makes this plan not very good.
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PostSubject: Re: Disney Testing New Resort Mug Technology   Thu Jul 14, 2011 2:36 pm

big blue and hairy wrote:
Buzz2001 wrote:
I have two thoughts on this matter.


If people do not want to end up with 20 mugs over the years of visiting WDW, allow me to bring my mug back, charge me a reduced price ($6.99) and update my chip so that so that I can get drinks at my home resort for the length of my stay.
My thought exactly. DW and I live in Miami, and we go several times a year, usually for two or three days. This makes buying new mugs every trip expensive and wasteful. Renewing the chip (hopefully for less than $6.99 ) makes much more sense as an alternative. If you go once every few years that's one thing but several times a year makes this plan not very good.

I'm with you on this one. That would make 20 mugs this year alone for our family. 'Til the year ends we will have made 5, 2 or 3 night stays. We too are FL residents.
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PostSubject: Re: Disney Testing New Resort Mug Technology   Mon Jul 18, 2011 10:47 am

Denise at Mousesteps has some photos of the new dispensing machine and additional info.


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PostSubject: Re: Disney Testing New Resort Mug Technology   Mon Jul 25, 2011 11:25 am

From MousePlanet...

Walt Disney World is beginning a test of new technology this week that could effectively enforce a policy that has been flouted by guests for many years. Refillable mugs, by policy only valid for the length of each guest's stay, will be managed by RFID chips on each mug. A proximity sensor on dispensers will know whether guests have purchased a length-of-stay mug or not. Old mugs, which do not have the RFID chips, would not activate the dispensers.

The test, taking place at the All-Star Resorts, will institute the use of RFID chips and scanners to control the beverage dispensers at the food courts. The 16-ounce refillable mugs cost $13.99 plus tax, and entitle guests to unlimited refills of fountain beverages, coffee, tea, and hot cocoa at their resort during the length of their stay. The mugs are currently included in the Quick Service and Deluxe Dining Plans, and will be included in the standard Disney Dining Plan in 2012.

There are several related rumors going around, none of which Disney would comment on. Let's take a look at them:

Rumor #1 "Disney will undertake a similar test at Disney's Hollywood Studios later this year" – Disney could not comment on this, but the probability is high that this will be the case unless the trial at the All-Stars is a dismal failure. It's unknown whether mugs will be interchangeable between resorts and parks for the length of stay, or whether there would be single-day mugs like those at the water parks. It would be interesting if the mugs could be used at the resorts, theme parks, and water parks. That would greatly increase the value of the mugs to guests while not greatly increasing the cost to Disney. This could easily justify an increase in the cost of the mugs, and therefore increasing the profit to Disney.

Rumor #2 "Single-use disposable paper cups will also have RFID chips that would indicate one-time usage, so that they can be differentiated from old refillable mugs" – Again, this one would seem to be highly probable. If the disposable cups don't have an RFID chip on them, how would the dispenser know to fill them but not the old mugs?

Rumor #3 "Dispensers will have a five-minute "block-out" period after filling a mug before it can be used again" – This is to prevent guests from filling a mug many consecutive times, using that mug to fill other mugs or cups. One MousePlanet reader had even seen a person using a refillable mug to fill an extra-large thermos with a fountain beverage. We'll give this one a strong likelihood of implementation. Of course, if you're really thirsty and chug your first drink and go to refill it immediately, this will slow you down a bit. Also, if there's something wrong with the beverage you initially fill your mug with, you could have a bit of a wait before you can refill with another choice.

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PostSubject: Re: Disney Testing New Resort Mug Technology   Thu Jul 28, 2011 9:26 pm

Video of new system from Denise at MouseSteps and Jeff Lange


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PostSubject: Re: Disney Testing New Resort Mug Technology   Mon Aug 01, 2011 11:16 am

Rumor #3 "Dispensers will have a five-minute "block-out" period after filling a mug before it can be used again"

This is probably the only beef I have with the program as I am the type that can "chug a mug" to satisfy my immediate thirst and then will refill and be on my way. I know it's only 5 minutes but the last thing I want after a long day in the parks is to loiter in front of a soda machine, looking like a panhandler with mug in hand, waiting on a clock.
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PostSubject: Re: Disney Testing New Resort Mug Technology   Mon Aug 01, 2011 8:31 pm

I just found out from my kids that one day when we were on vacation in TX a couple weeks ago, when they went to eat with my brother and sister-in-law at Fuddrucker's, they had one of these machines. They said they were really neat and you just chose your "brand" like Coke and they had other flavors like peach and stuff.
Personally, I didn't think that there were that many people abusing the system to warrant a big crack down with computer chip technology, but I do like the idea of adding different flavors.
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PostSubject: Re: Disney Testing New Resort Mug Technology   Tue Aug 02, 2011 8:06 am

Sydney wrote:
I just found out from my kids that one day when we were on vacation in TX a couple weeks ago, when they went to eat with my brother and sister-in-law at Fuddrucker's, they had one of these machines. They said they were really neat and you just chose your "brand" like Coke and they had other flavors like peach and stuff.
Personally, I didn't think that there were that many people abusing the system to warrant a big crack down with computer chip technology, but I do like the idea of adding different flavors.

I've been more observant when at the resort food courts lately. We ate beignets at POFQ last week. I saw only 4 mugs from this year get refills, but I saw a bunch of people with old mugs get refills.

Personally, I think it's more of a make money scheme than a save money scheme. It costs Disney very little for the soda since Coke is one of their sponsors. I have heard it costs them pennies. I think it's more the mugs not sold than the actual soda that disappears.

I saw on yahoo news a while back that motels are putting chips in towels to prevent them getting legs and walking away.

Big brother is watching Wink
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